Strategi Pengendalian Risiko Operasional dalam Menjaga Stabilitas Mutu Layanan Pendidikan
DOI:
https://doi.org/10.59841/al-mustaqbal.v3i3.596Keywords:
Educational Service Quality, Higher Education, Operational Risk, Risk Control, Risk ManagementAbstract
This study examines operational risk control strategies for maintaining the stability of educational service quality. In the realm of higher education, operational risks ranging from human resource limitations, infrastructure disruptions, and administrative errors to information system failures and non-compliance with academic procedures can directly erode student trust and institutional reputation if not managed effectively. Employing a qualitative approach through literature review and descriptive analysis, this study identifies key sources of operational risk in higher education institutions and formulates a risk control framework. This framework adapts the ISO 31000 risk management standard and the COSO Enterprise Risk Management model to the context of educational service quality assurance, drawing upon SERVQUAL and Total Quality Management (TQM) perspectives. The findings indicate that effective operational risk control requires four integrated elements: identifying risks inherent in academic and administrative business processes; implementing preventive and mitigative internal control mechanisms; conducting continuous monitoring and evaluation through quality assurance units; and fostering a risk-aware culture among leadership, faculty, and administrative staff. The implementation of structured risk control strategies proves capable of sustaining the stability and quality of educational services amidst increasingly intense competition in the higher education sector.
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